| WonderDesk is a fully automated web based help desk.
It's a Perl CGI-script that easily installs on your
website. Replace your support email link with the
WonderDesk, and say goodbye to that messy email inbox
and support requests that fall through the cracks.
Features Include:
- "Call" tracking - customers can track the status of their request at any time
- Full admin capabilities - allows multiple technicians to handle requests
- Technician assignment - depending on categories and status, different technicians get calls - and calls can be reassigned to any technician
- FAQ - any issue can be written to an FAQ for a searchable online database
- Logging of EVERYTHING - so WonderDesk can be used to log all phone calls also!
WonderDesk carries NO monthly fees. It is installed on your server. Requires cgi access & telnet for standard version and MYSQL for the SQL version.
There are two plans. The basic versions require the Wonderdesk logo appear on each page, the option for no logo is available.
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User Rating:
Be the First!
Developer:
Wonder Desk
Versions:
n/a
User Interface(s):
n/a
Pricing: $499.00*
Info & Purchase:
DesignExtend.com
Last Update: 10/3/2004
* Pricing current as of last update. Pricing, description and product features may not be accurately reflected.
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